LAST UPDATE
Dec 05, 2025
Frequently Asked Questions
1 - What is NovaCore and what is its main role in the relationship between companies and service providers?
NovaCore is a digital platform that fully manages the collaboration between a company and the essential service providers it works with, such as accounting, legal, HR, and occupational health. It does not display providers publicly. The platform centralizes the entire workflow, all documents, and communication inside the DVR, ensuring complete control and security.
2 - How does NovaCore help businesses manage their essential services?
NovaCore organizes all workflows, assigns the appropriate service provider from its internal network, and manages communication, documents, and operational processes in a unified and secure environment.
3 - How are service providers assigned to a company?
Assignment is handled internally based on the company’s profile, workload, and type of service needed. The user does not manually browse or choose providers.
4 - What is the DVR (Data Virtual Room)?
The The DVR is a secure digital space dedicated to each company. It stores documents, communication history, provider interactions, and all actions performed during the collaboration.
5 - How does NovaCore protect company data?
Access to documents is strictly controlled. Providers receive limited access only for the duration of their collaboration, all actions are tracked and audited, and data cannot be extracted or copied outside the platform.
6 - What happens if a company wants to work with a different provider?
The current provider’s access is revoked instantly, and a new provider is assigned immediately. No manual transfer is needed, and there is zero risk of data loss.
7 - Why does all collaboration happen exclusively inside the platform?
To keep communication, documents, and processes secure, organized, and traceable. External communication is restricted to prevent data risks and ensure full process control.
8 - What is included in the NovaCore subscription plans?
Depending on the plan, subscriptions include complete accounting services, fiscal consulting, document management, scanning, a financial dashboard, project organization tools, and access to additional service requests.
9 - What advantages do companies gain by using NovaCore?
Businesses eliminate administrative chaos, save time, avoid fragmented communication, reduce errors, and gain full visibility into their financial and operational status through a secure and structured workflow.
10 - How does daily work inside the platform look for users?
Users upload documents, review their status, track fiscal obligations, manage projects, and communicate with assigned providers directly through the platform, without external tools like email or messaging apps.
11 - How are service provider tasks managed in NovaCore?
Providers only see the tasks and documents specifically assigned to them. They cannot view other providers or unrelated work. Each provider operates within their dedicated access scope.
12 - How is payment for services handled?
Clients pay a single subscription fee to NovaCore. Service providers are compensated by NovaCore, which eliminates direct financial discussions and removes the risk of late or missed payments.
13 - What role does AI play in the platform?
NovaCore integrates AI to support fiscal analysis, legislative interpretation, business trip calculations, and other standardized operations. AI increases accuracy and reduces processing time.
14 - Why is NovaCore operationally and financially efficient?
The platform automates processes, reduces administrative costs, handles large document volumes without needing additional infrastructure, and creates stable, predictable workflows for both companies and providers.
15 - What makes NovaCore different from other solutions on the market?
Other solutions usually focus on a single function, such as accounting tools or document storage. NovaCore manages entire workflows between companies and service providers, with secure collaboration, automated processes, and instant provider switching without risks.
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